Camden Web Store Terms
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Ordering
Placing Your Order
Placing
your order on the Camden web site is easy. You may place your order
using the following methods:
| Online: |
The preferred, quickest way to process your order. All orders
placed through the web are 100% secure (see Security and SSL
Encryption). Simply follow the checkout process to completion. |
| Phone: |
Contact Customer Service Monday
through Friday from 8:30 a.m. - 5:00 p.m. central standard time. |
| Fax: |
Click here to print the Fax Order Form. The Customer Service
fax number is: 847-680-0114. You may fax your order to us (att'n:
Linda Redick.) 24 hours a day, 7 days a week, however, orders
are processed Monday through Friday from 8:30 a.m. - 5:00 p.m. |
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Shopping Cart
The shopping cart is where you place the merchandise you would
like to purchase. You can access your shopping cart by clicking
the "Shopping Cart" link found on every page. Once an item is inside
your cart, you can continue shopping to select additional merchandise,
simply browse for more ideas or start the checkout process. Please
note that all items stay inside your cart until you check out.
From your shopping cart, you are given the opportunity to edit
items, change quantities of items or remove items from your shopping
cart.
To edit an item, you will be taken to the Item Page where
you can change your selection.
To change quantities, you will be taken back to the Select
Sizes and Quantities Page where you can alter size selection and
order quantities.
To remove an item from your shopping cart, the item will
be deleted immediately upon selecting the remove item button.
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Order Confirmation
When you complete your web order, an order confirmation screen
will appear. We encourage you to print this page for your records.
Once your order has been processed in our system, you will receive
an Order Acknowledgment e-mail containing your order information.
This applies only if you provided a valid e-mail address with your
checkout information.
Should you require further information about an order, please contact
Customer Service.
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Changing or Canceling
Your Order
All in-stock orders ship within 24-48 hours of order receipt. If
you would like to change or cancel your order, we will do our best
to accommodate that request. Please contact Customer
Service as soon as possible for assistance.
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Rush Orders
In the event that you need to expedite the processing of your order,
we offer same day shipping for all in-stock merchandise.
Rush order requests must be submitted to a Customer
Service Representative no later than 2:00 p.m. central standard
time for same day shipping. A $10.00 rush fee plus applicable overnight
shipping charges will apply.
If you have questions about "Rush" services, please contact Customer
Service for assistance.
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Payment
Information
Payment Options
We accept Visa, MasterCard, American Express, and Discover.
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Credit Card Statement
Your custom-decorated merchandise has been produced and fulfilled
by Overture Promotions . If paying by credit card, Overture Promotions
will appear as the merchant name. A toll free number is also provided
should you have any questions regarding the Overture Promotions
charges on your statement.
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Billing Invoices
Your credit card will be charged upon order shipment. A packing
slip showing the contents of your package will be included with
your order. An invoice detailing the charges of your order (subtotal,
applicable taxes, and shipping/handling charges) will be mailed
separately to the "Bill To" address indicated on your order.
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Sales Tax
Overture Promotions is required to collect applicable sales tax
on all U.S. purchases, including shipping and handling. Sales tax
is dependant upon the types of goods purchased, as well as the state
to which the order is being shipped. Applicable sales tax will be
calculated and charged to your invoice.
Prices and applicable taxes are subject to change without notice.
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Returns
Returning Your Order
If you are not completely satisfied with your order, you may return
your merchandise in new condition, with its original packaging,
within 21 days of receiving your order. You will receive a full
refund, less original shipping and handling.
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Return Instructions
-
Contact Customer Service for detailed
instructions and a return authorization (RA) number.
-
Place the order back in its original packaging and include
the original order number and RA number in order to expedite
processing.
-
Ship the package to Overture Promotions via UPS. (Please note
that Overture Promotions is not responsible for receipt of returns
sent via uninsured U.S. parcel post).
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Shipping
Domestic Shipping
During the check out process, you are required to select a shipping
method. All U.S. orders will be shipped via UPS Ground unless otherwise
specified. The cost of freight will be added to the total of your
order. Freight costs vary based upon order contents and shipping
method selected.
All in-stock merchandise will ship within 24-48 hours from receipt
of order. Please select your shipping method accordingly. We are
happy to accommodate Rush Orders. Your order must be submitted by
2:00 p.m. central standard time (additional charges may apply).
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Handling Fees
There is a $5.00 handling fee applied to each order
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Delivery Options
Standard Shipping:
Freight is calculated based upon order total.
- UPS Ground (allow 3 to 5 business days)
Expedited Shipping:
Air Freight is additional
Please Note: Expedited shipping cannot be calculated at the time
of purchase. Shipping costs are outlined in your billing invoice
statement, which is sent separately to the "Bill To" address indicated
on your order.
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P.O. Boxes
We cannot ship to P.O. Box addresses. Please use a valid street
address when placing your order.
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Alternate Shipping
Address
When submitting your order, you can choose to have the order shipped
to a location other than your personal billing address. Simply complete
the "Ship To" information on the checkout page with the preferred
address.
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Apparel